CD ONE Price Cleaners® Privacy Policy

Scope of this Policy

Cleaners Depot, LLC, owner of the CD One Price Cleaners® brand, and Cleaners Depot Franchise, LLC, owner of the CD One brand, its subsidiaries (collectively, “Scamper, CD One,” “we” or “us”), understand the importance of privacy. This Privacy Policy (“Policy”) describes how we collect, use, and disclose your information, including personal information, that we collect through our website www.cdonedelivers.com (the “Site”) and our mobile applications (the “App”), as well as information collected at a CD One Price Cleaners® store (a “CD Store”). In this Policy, “Services” means the Site and App, and the services available through the Site and App (including our pickup and delivery mobile dry cleaning and laundry services).

Many CD Stores are independently owned and operated by franchisees (“Franchisees”). This Policy does not apply to our Franchisees’ collection, use, disclosure or treatment of information.

Information We Collect

We may collect information about you directly from you, from third parties, as well as automatically through your use of our Site or Services, or information shared by you at a CD Store.

Information We Collect Directly. We collect information from you when you register on our Site, download our App, visit a CD One Store or use certain Services. The information that we collect about you may include your name, business and home contact information such as phone, email, and address, as well as your preferences and purchase history. We also collect information, including name and contact information, when you sign up for contests or promotions, complete questionnaires or surveys, or otherwise submit comments on our Services. In addition, if you make a purchase or schedule a pickup through the App, we will collect your payment information (including credit card details).

Location Information. When you schedule a pickup or request a delivery via our mobile dry cleaning delivery service (whether via the Site or App) we collect your geolocation information.

Information We Collect Automatically. We also may automatically collect the following information about your use of our Services (including our App) through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; page views; links you click; IP address; location information; the length of time you visit our Site and or use our Services; referring URL; access date and time; mobile device ID; location and language information; device name and model; operating system type, name, and version; your activities within the Services; and the length of time that you are logged into our Services. We may combine this information with other information that we have collected about you, including, where applicable, your user name, name, and other personal information Please see the section “Cookies and Other Tracking Mechanisms” below for more information. 

How We Use the Information We Collect About You

We may use your information, including personal information, as follows:

• To identify which of our services may be of interest to you;
• To fulfill requests for information;
• To communicate with you by phone, text message or email about the status of an order or to provide or receive information from you about your orders;
• To improve our Services, the products and services CD One offers, the CD One customer experience, and to develop new products and services;
• To administer our contests, promotions and surveys, to analyze the results for research purposes, and to comply with legal requirements;
• To personalize your experience with the Services or in a CD Store;
• For marketing and promotional purposes. For example, we may use your information, such as your email address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you. We also may contact you by text message. We may use the information that we learn about you to assist us in advertising CD One services on third party websites;
• To better understand how users access and use our Site and Services both on an aggregated and individualized basis, in order to improve our Site and Services and respond to user desires and preferences, and for other research and analytical purposes; and
• For other purposes where required by law or consented to by you.

Sharing Your Information

We may share your information, including your personal information, as follows:

• Users of Our Services. Any comments or other information that you post about our Services, or that you submit to us, or any third party vendor, as feedback, may be available to all other users. We may post all or part of any comment that you provide us (whether via the Site, App, email or other method). However, we will not use your full name in any of your comments or feedback posted by us to the Site.
• Service Providers. We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform services for us. These service providers may only use the information we share with them on our behalf, in order to provide services to us.
• Affiliates. We may disclose the information we collect from you to affiliates and subsidiaries of CD One including CD One; however, if we do so, their use and disclosure of your information will be subject to this Policy.
• Franchisees. If you submit feedback to us related to any CD One order you have placed through a Franchisee-owned CD One Store providing processing services, the relevant Franchisee can see that feedback including your name, contact information and order details.
• Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected about you to the acquiring company.
• In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, subpoena, or other legal process.
• To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of this Policy, or as evidence in litigation in which we are involved.
• Aggregate and Anonymized Information. We may share aggregate or anonymized information about users with third parties for marketing, advertising, research or similar purposes. For example, if we display advertisements on behalf of a third party, we may share aggregate, demographic information with that third party about the users to whom we displayed the advertisements.

Cookies and Other Tracking

As mentioned above, we might use cookies and other tracking mechanisms to track information about your use of our Site or services. We may combine this information with other personal information we collect from you.

Do-Not-Track. Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies or opting out of ad networks).

Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. We might use cookies to uniquely identify you, in order to help us to process your transactions and requests, to track aggregate and statistical information about user activity, and to display advertising both on our Site and on third-party sites. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you disable cookies some features of our Site may not function.

Clear GIFs. Clear GIFs (a.k.a. web beacons, web bugs or pixel tags) are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, though, clear GIFs are embedded invisibly on web pages, not stored on your hard drive. We might use clear GIFs to track the activities of Site visitors and App users, help us manage content, and compile statistics about usage. We and our third party service providers also might use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.

Third-Party Analytics. We also use automated devices and applications, such as Google Analytics, to evaluate usage of our Sites and the services we provide. We use these tools to gather non-personal information about users to help us improve our services, performance and user experiences. These analytics providers may use cookies and other technologies to perform their services, and may combine the information that they collect about you on our Sites with other information that they have collected. This Policy does not cover such third parties’ use of the data.

Advertisements

We use third parties such as ad network providers, advertisers, sponsors and/or traffic measurement services (“Ad Networks”) to display advertisements on our Sites, to assist us in displaying advertisements on third party websites, and to evaluate the success of our advertising campaigns. Ad Networks display advertisements based on your visits to our Site as well as other websites. This enables us and these third parties to target advertisements by displaying ads for products and services in which you might be interested. Ad Networks may use cookies, JavaScript, web beacons (including clear GIFs), and other technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third party cookies and other technologies are governed by each Ad Network’s privacy policy, not this one. We may provide these third-party advertisers with information about your usage of our Site and our services, as well as aggregate or non-personally identifiable information about visitors to our Site and users of our service.

You may opt-out of many Ad Networks, including those operated by members of the Network Advertising Initiative (“NAI”). For more information regarding this practice by NAI members, and your choices regarding these Ad Networks, please visit the NAI website. Opting out of one or more NAI member Ad Networks only means that those members no longer will deliver targeted content or ads to you, based on your visits to multiple websites. It does not mean you will no longer receive any targeted content or ads on our Site or other websites. Additional information is available on the NAI website websites accessible by the above links.

Marketing Choices

We may send periodic promotional or informational emails or text messages to you, as well as transactional emails or text messages (such as order notifications and feedback requests). You may opt-out of such communications by following the opt-out instructions contained in the e-mail. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any Services you have requested or received from us.

Plug-ins and Social Media Widgets

Our Site may include social media features and widgets, such as the Facebook Like button and the "Share this" button, as well as other interactive mini-programs that run on our Site and Services and enable certain features to work (e.g., blogs and comments). These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly and for other purposes. These features are displayed on our Site, but are hosted by third parties, and are subject to their own privacy policies, not this one. Your interactions with these features are governed by the privacy policy of the company providing them.

User-Generated Content

Portions of our Services, as well as surveys and other requests that we send to you via email or other method, may request or permit you to submit comments, feedback and other content; any information that you submit via one of these methods may be viewable to other visitors to our Site. We cannot prevent this information from being used in a manner that may violate this Policy, the law or your personal privacy.

Third Party Links and Access to Site

The Services may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of any other website that collects personally identifiable information.

Correcting, Amending, and Deleting Personal Information

You may modify any account information that you have submitted through a Site or by direct entry in the App, by logging into your account and updating your information. You may also delete your account if you like. Please note that copies of information that you have updated, modified or deleted may continue to reside in our systems for a period of time.

Children’s Privacy

Our Services are not designed for children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.

Changes to this Privacy Policy

We may change our Privacy Policy from time to time. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site, or notifying users via email.

Contact Us

If you have any questions regarding our Privacy Policy, please contact us at info@cdonepricecleaners.com.